Warranty Information
We stand behind the quality of our products. Learn about our warranty coverage and support options.
Manufacturer Warranty
All products come with the manufacturer's standard warranty coverage, typically ranging from 1-3 years.
Extended Warranty Available
Purchase extended warranty coverage for up to 5 years on select products for additional peace of mind.
Easy Claims Process
Submit warranty claims online or contact our support team. We'll guide you through the process.
Dedicated Support
Our technical support team is available to assist with warranty claims and troubleshooting.
Warranty Coverage Details
Standard Manufacturer Warranty
All products sold by GetUrTechNow are covered by the manufacturer's warranty:
- Laptops & Desktops: 1-3 years manufacturer warranty
- Smartphones & Tablets: 1-2 years manufacturer warranty
- Displays & Monitors: 1-3 years manufacturer warranty
- Accessories: 6 months to 1 year manufacturer warranty
- Printers: 1 year manufacturer warranty
- Networking Equipment: 1-3 years manufacturer warranty
What's Covered
Manufacturer warranties typically cover:
- Manufacturing defects in materials or workmanship
- Hardware failures under normal use conditions
- Component malfunctions not caused by user damage
- Software issues related to pre-installed operating systems (varies by manufacturer)
What's Not Covered
Warranties do not cover:
- Physical damage from drops, spills, or accidents
- Damage caused by misuse, abuse, or negligence
- Unauthorized repairs or modifications
- Normal wear and tear (cosmetic damage, scratches, etc.)
- Damage from power surges or electrical issues
- Software issues caused by user-installed programs or viruses
- Consumable items (batteries, ink cartridges, etc.)
- Loss or theft
How to Make a Warranty Claim
- Contact us at support@geturtechnow.co.za or call +27 11 025 1494/5
- Provide your order number and describe the issue
- Our team will troubleshoot the issue with you
- If a warranty claim is approved, we'll provide instructions for repair or replacement
- Ship the product to us (we'll provide a shipping label if applicable)
- We'll coordinate with the manufacturer for repair or replacement
- Receive your repaired or replacement product
Warranty Service Options
Depending on the manufacturer and product, warranty service may include:
- Carry-In Service: Bring the product to our service center
- Mail-In Service: Ship the product for repair
- On-Site Service: Technician visits your location (select products only)
- Advance Exchange: Receive replacement before returning defective unit (select products only)
Extended Warranty Plans
Extend your coverage beyond the manufacturer warranty:
- Extended coverage up to 5 years total
- Accidental damage protection available
- Priority support and faster turnaround times
- Coverage for wear and tear items on select plans
Extended warranty plans must be purchased within 30 days of your original purchase.
Important Notes
- Keep your original purchase receipt as proof of warranty coverage
- Register your product with the manufacturer for faster warranty service
- Warranty terms may vary by manufacturer - check your product documentation
- International warranties may have different terms and conditions
Need Help?
If you have questions about warranty coverage or need to submit a claim, our support team is ready to assist.